Delivery

• Dispatch time: Orders placed on working days are typically dispatched within 24 hours (Mon–Fri). Orders after the cut-off are processed the next business day.
• Carriers & tracking: We use reputable couriers. Tracking is emailed once your parcel leaves our warehouse.
• UK mainland lead time: usually 1–3 working days. Remote areas and islands may take longer.
• Shipping fees: shown at checkout before you pay.
• Damaged in transit: if your parcel arrives damaged, please photograph the packaging and item and contact us within 48 hours.
• Pre-orders / backorders: we’ll email an estimated dispatch date; you may cancel any time before dispatch for a full refund.

Returns (40-day right to withdraw)

You may withdraw from a distance contract without giving any reason within 40 days from delivery (we extend the statutory 14 days for your benefit).

• Returns apply to new, unused items in original packaging, complete with all accessories and documentation.
• To start a return, email or use the returns form in your account.
• We’ll reply with the return address and step-by-step instructions.
• Return shipping: paid by the customer for change-of-mind returns. If the item is faulty/not as described, we cover reasonable return costs or provide a prepaid label.

Return address:
Citrade LTD / Auto-Lighting Warehouse

, United Kingdom

Faulty or non-conforming items

If your product is faulty or not as described, contact us first. We will troubleshoot and, if confirmed, offer a replacement, repair, or full refund in line with the Consumer Rights Act 2015.

• Complaints are reviewed within 14 days of receiving the returned item.
• Please include your order number, a short fault description, and photos/video if possible.
• For confirmed faults, return shipping is covered by us.

Refunds

• We issue refunds within 14 days after receiving and checking the returned goods.
• Refunds are made to the original payment method unless you expressly agree otherwise.
• No handling or restocking fees for eligible returns.
• Original delivery charges are refunded where the item is faulty or not as described.

Exchanges

Need a different size or model? Contact us within 40 days of delivery. We exchange new, unused items. No admin fees.

FAQ — quick answers

Contact

office@auto-lighting.co.uk
www.auto-lighting.co.uk
Company: Citrade LTD